FAQ

Q. I want to cancel my order.

Due to system reasons, we basically cannot accept cancellations at the customer's convenience. Please understand this in advance.

Q. I forgot to enter the coupon code. Can I apply it later?

For system reasons, coupon codes cannot be applied to orders after payment has been completed.

Q. I want to change my payment method.

We cannot change the payment method after the payment is completed. Please understand this in advance.

Q. How long does it take for delivery?

All items are shipped from Japan and take 10-14 days from the time of order.

Q. How can I track my order?

A tracking number will be emailed to you at the time of shipment or after shipment.

Q. Areas where delivery is available

We deliver to the following areas Please make sure your shipping address is included.
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United States, Canada, Mexico
Iceland, Ireland, Great Britain, Italy, Netherlands, Austria, Orlando Islands, Greece, Croatia, Guadeloupe, Greenland, San Marino, Switzerland, Sweden, Spain, Slovenia, Serbia, Czech Republic, Denmark, Turkey, Germany, Norway, Hungary, Faroe Islands, France, Bulgaria, Belarus, Belgium, Bosnia and Herzegovina, Portugal, Poland, Malta, Latvia, Lithuania, Liechtenstein, Luxembourg Australia, New Zealand
Taiwan, Korea
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